Privacy Policy – Quill Gardens Boutique Hotel
At Quill Gardens Boutique Hotel, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (www.quillgardensboutiquehotel.com) or stay with us.
1. Information We Collect
We may collect the following types of information:
- Personal details: name, email address, phone number, billing address, and identification documents provided during booking or check-in.
- Payment information: credit card or other payment details when making reservations.
- Booking details: arrival and departure dates, room preferences, and special requests.
- Website usage data: IP address, browser type, operating system, and browsing behavior when visiting our website.
- Communication data: emails, messages, or calls you send to us.
2. How We Use Your Information
We use your information for the following purposes:
- To process reservations, payments, and confirmations.
- To provide customer service and respond to inquiries.
- To personalize your stay and honor special requests.
- To send booking-related communications, including pre-arrival and post-stay messages.
- To improve our website, services, and guest experience.
- To comply with legal, regulatory, or security requirements.
3. Sharing of Information
We will never sell your personal information. Your data may only be shared with:
- Service providers (e.g., payment processors, booking engines) who assist us in delivering our services.
- Legal authorities if required to comply with applicable laws, court orders, or regulations.
- Business partners for operational purposes, always under confidentiality agreements.
4. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal data only as long as necessary to:
- Fulfill the purposes described in this policy, or
- Comply with legal and regulatory obligations.
6. Cookies & Website Tracking
Our website may use cookies and similar technologies to:
- Enhance site functionality,
- Track usage statistics, and
- Improve user experience.
You can manage or disable cookies through your browser settings, but some features of our site may not function properly without them.
7. Your Rights
Depending on applicable laws, you may have the right to:
- Access the personal data we hold about you.
- Request corrections to your personal information.
- Request deletion of your personal data, subject to legal obligations.
- Opt out of marketing communications at any time.
Requests can be submitted by contacting us (see below).
8. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal data from children.
9. Changes to This Policy
Quill Gardens Boutique Hotel may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
10. Contact Us
If you have questions or requests regarding this Privacy Policy, please contact us:
📧 Email: privacy@quillgardensboutiquehotel.com
🏠 Address: Road to English Quarter 53 Oranjestad, St. Eustatius